Overview: There are many Windows 10 users who are not able to open webcam/camera due to an error which says “We can’t find your camera. Check to make sure that it’s connected and installed properly, that it isn’t being blocked by anti-virus software, and that your camera drivers are up to date. If you need it, here’s the error code: 0xA00F4244 (0xC00DABE0).” This error message is quite frustrating but do not worry, in this post we will follow different steps to overcome this error and get the camera working.
So, let’s start with a real user’s practical scenarios!
Practical Scenario 1
Camera not working! error code: 0xA00F4244(0xC00D36D5)” Camera: TOSHIBA Web Camera – HD I am using Windows 10 on Toshiba Satellite S55-B5289 and the inbuilt camera isn’t working. When i open the camera application it shows an error saying: “We can’t find your camera. Check to be sure it’s connected and installed properly, that it isn’t being blocked by antivirus software, and that your camera drivers are up-to-date. If you need it, here’s the error code: 0xA00F4244(0xC00D36D5)”. I have tried all the steps from this link and have run troubleshoot for hardware but still the camera isn’t working. The Device Status of the camera (in Device Manager under Imaging Devices) is as follows: “Currently, this hardware device is not connected to the computer. (Code 45). To fix this problem, reconnect this hardware device to the computer”. Please help me solve this problem. Thank you.
Source: Microsoft Community
Practical Scenario 2
12-06-2016 01:43 PM Webcam not working: 0xA00F4244(0xC00D36D5) I have an Inspiron 3148 and the webcam has never worked. I installed Windows 10 immediately when I bought it so I don’t know if that has anything to do with it. When I go to the Control Panel, ‘Imaging Devices’ aren’t listed. I called Dell and they want $129 to fix the problem. I know I should have called them while it was under warranty but I never really needed the webcam until now. Can anyone help?
Source: Dell Community
Just like the above two users, there are many Windows 10 users who are facing this webcam issue. Let’s follow the below troubleshooting steps to fix this.
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Solution 1: Run a Hardware Test for Camera
In case Camera is faulty performing other steps will not fix the problem so make sure that camera test is passed successfully. In case the camera is faulty then you have to replace it.
Solution 2: Make Sure Camera App is On
Open Windows 10 settings by pressing Window + I together on the keyboard or you can simply type in Settings in the Windows search box located on the bottom left corner of the screen.
Once Windows Settings is open click on the Privacy option
Then click on the Camera and then make sure the camera is ON. If it’s not on then turn on the camera.
Solution 3: Check for Antivirus Software if that’s disabling the Camera
Few Antivirus disables the webcam and you might not be aware of it. In Antivirus settings you will find an option to allow webcam. In case you are not able to find the option, contact your antivirus company for help.
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Solution 4: Update the webcam driver
Open Run box by pressing Windows + R key on the keyboard or simply type in run in Windows search box located on the bottom left corner of the screen.
Once run box is open write devmgmt.msc in the run box and then hit OK to open device manager.
Once Device Manager is open find webcam under Camera, Imaging devices or Sound, video and game controllers. Once you find the webcam make right click on the webcam to update the drive, click on Search automatically for updated driver software.
This will update the driver for webcam if updates are available. Once it’s updated restart the system and check your camera. In case the issue still persists try next step.
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Solution 5: Roll back your webcam driver
Open Device Manager as mentioned above. Select your webcam and make a right click on the webcam and then click on the Properties and then go to the Driver tab and click on Roll Back Driver to roll back to the previous version.
In the above pic, Rollback Driver is grayed out as there is no previous version available. Once rollback is done restart the PC and check your camera. If the issue persists follow the next step.
Solution 6: Uninstall Webcam Driver
Open Device Manager again, make a right click on the webcam and then click on Uninstall.
Once you click on Uninstall Warning Box will pop up click on Uninstall and then restart the machine.
While system restart driver for the camera will reinstall automatically, check your camera now. If the issue still persists follow the next step.
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Solution 7: Update to the Latest BIOS and Chipset
Visit the PC manufacturer website and update the system to the latest BIOS available. Also, update all the latest chipset available. For Dell users, you can visit this link and enter the service tag number of your PC and then go to the driver and download and update the BIOS and chipset or click on detect driver feature which will give the list of the driver which needs to be updated. Same goes for another brand (visit your PC manufacturer website).
Solution 8: Update Windows 10
Update Windows 10 as it might install important driver missing in the operating system. To update Windows 10, write an update in the Windows search box and open Update settings and then click on Check for Updates. It will install the updates if available, then restart the system and check the camera.
Solution 9: Perform System Restore
If you think that after installing some driver, updates or installing any app might have caused camera issue then you can restore your PC from a system restore point. Restoring your PC undoes recent changes made to the PC.
Please keep in mind that restoring your PC will not affect your personal files but it will remove apps and updates that were installed after the restore point.
To perform the system restore type System Restore in Windows search box and click on Create a restore point
Under System Protection click on System restore
Once you click on system restore it will give you two options, recommended restore or Choose a different restore point as shown below. Select a date which you think is related to the app, driver or update which has caused the camera issue and then click on next.
Select the date and click on next
Confirm your restore point and click on Finish.
It will take time to complete restore, your system may restart several times during the process. Once done check your camera.
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Solution 10: Reset Your PC/ Reinstall the Windows 10
If all the above steps do not resolve the camera issue then you might have to reinstall the Windows 10 as it might have gone corrupt. Please note that you will lose all the data and the apps you installed on the system so please backup your data before you reinstall Windows 10. To know how to reinstall the Windows 10 on your PC you can visit the below link.
I hope this article helped you in learning different reasons for camera issue and different solutions to fix your camera error.
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