Troubleshoot Error Code 2000-0131 The battery is not installed on Dell PC

 

Overview: Many Dell laptop users are facing error code 2000-0131, “The battery is not installed” or “Battery Not Detected”.  Today we will learn what is this error code and what are the troubleshooting required to fix this error.

So, let’s start with the real user’s practical scenario!

Practical Scenario 1: BATTERY Dead After Failed Nvidia Graphics Update

Battery is shown as not detected. eSPA error code 2000-0131 + validation 94350, MSG: Battery – the battery is not installed. Battery was working perfectly prior to recovering my OS after a failed graphics update. Question is, can a battery get damaged during a recovery or a diagnostic process? Supposing my battery works on another unit, will this mean that my Inspiron 7737 battery “reader” is fried? Any solution to reset the “reader”. Tried a recovery which fixed a no audio issue but a battery is still not detected. Thx

Source: Dell Community

Practical Scenario 2: Warning: Battery Cannot Be Identified and No Boot Device

I get the warning every time I turn my XPS on when I press f1 I get “no boot device found. press any key to reboot”.i ran diagnostics and everything is fine except the battery comes back with error code 2000-0131, please if anybody can help me out I’d really appreciate it.thanks

Source: Dell Community

Practical Scenario 3: Venue11Pro – No Batteries Found – Error Code 2000-0131

Hi Supporting, The tablet doesn’t work. I don’t find any battery here either, not sure what’s happening though I got the tablet plugged in. Can you please have a look and advise?

Source: Dell Community

Like above users, there are many Dell users who are facing 2000-0131 error code.  Now let’s troubleshoot this error code.

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Perform Hardware Test on Your Dell PC

Dell systems come with built-in ePSA diagnostics. In order to run the hardware test, start your PC and immediately keep on tapping F12 on the keyboard to go to the one-time boot menu. Select Diagnostic on the one-time boot menu screen to run the hardware scan. You can also run the diagnostic by pressing and holding the Fn on the keyboard and while holding the Fn key, power on the system, once it starts running the test release the Fn key.

In case you receive any error code, note down the Error code and validation code and run the remaining test. An error code 2000-0131 received while running the tests may indicate a hardware issue with the main system board or the battery. Visit this link, enter the error code, validation code and the Dell service tag of your PC as shown below.

Error code 2000-0131, “The battery is not installed” indicates Battery failure.

 

Check the Status of the Battery in the System BIOS.

Start your system and immediately keep on tapping the F2 key on the keyboard to go into the BIOS.

Once you are in the BIOS, depending upon the interface of your BIOS screen you should be able to locate the Battery as shown in the pic below.

Select Battery Information to check the status of the Battery.

Below is the different BIOS interface where you can locate the Battery.

 

If the Battery status is “This battery is performing normally” or Battery health is “Normal” then the battery is performing as it should but if the Battery is not detected then it would say not detected, not installed or unknown. In such cases contact Dell further assistance.

Update the System BIOS

Visit the Dell support website to update the system drivers and BIOS to the latest version. Sometimes updating the BIOS and drivers fix the battery error. Visit this link , enter the service tag number of your PC and then update the BIOS. Make sure the battery is more than 10 percent and the charger is plugged into the system while updating the BIOS. You might not be able to update the BIOS if the battery is not recognized or shows red X on the battery icon, in that case, please skip the step.

Re-seat the Battery and Rerun the ePSA Test

Sometimes the connectors become loose and simply reseating the battery may resolve the error. Components on your system are either CRU (Customer Replaceable Unit) or FRU (Field-replaceable Unit). FRU components are not supposed to be reseated or replaced by you. You can take the help of a technician. If the Battery is CRU then you can unplug the battery and plug it back in and re-run the hardware test. If you are still receiving error codes then write down the code and contact Dell for further assistance.

Also Read: Fix No Bootable Device Found

Try Good Known Battery

You can install a good known/compatible battery from other identical system and check the battery status or run the hardware test. If the system recognizes another battery and you do not receive error 2000-0131 then it clearly indicates battery failure, but in case you still receive the battery error with the good known battery then it’s more complicated. In both the case you have to contact Dell for further assistance.

CRU (Customer Replaceable Unit) or FRU (Field-replaceable Unit) rules apply in this case.

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Check the Battery on Good Known Working System.

Install the battery in other identical Dell system and check the battery status and run the hardware test. If you still receive the battery error 2000-0131 then it clearly indicates battery failure, but if you do not receive the battery error on good known Dell Laptop then other parts may be faulty on the original system. In both the case you have to contact Dell for further assistance.

CRU (Customer Replaceable Unit) or FRU (Field-replaceable Unit) rules still apply.

Important Warranty Information About the Dell Battery

Batteries are treated as the consumable product as batteries degenerate with time and continuous use. Dell usually provides a standard one year warranty on batteries but there are few systems which come with Three (3) year warranty or customer opts to buy a battery with 3-year warranty.

Please check the table below which explains the battery warranty. Standard one year warranty has a grey label on the battery whereas the 3-year warranty has a green label.

Please Note: The Green label is no longer being used on current generation batteries.

Pic Courtesy: Dell

An easy way to know which battery warranty you have is to identify the battery SKU and Description under System Configuration>Components on Dell Support Website. Enter the Service Tag of your PC and then go to the System Configuration tab. If the description contains “3 Years Limited Hardware Warranty“, then the battery has a 3-year hardware warranty. Few battery descriptions may contain the abbreviation LL for Long Life this also indicates that the battery has a 3-year warranty. Pic showed below:

The description in the above pic does not contain  “3 Years Limited Hardware Warranty” or the abbreviation LL for Long Life that means this system does not have 3-year battery warranty.

If the battery warranty has expired, you need to purchase a new battery.

Wrap Things Up

Today we learned about Error Code 2000-0131 associated with Dell Battery and different ways to troubleshoot it. I hope this article helped you to understand and troubleshoot Battery failure on Dell PC.