[Solved] File Explorer Not Responding on Dell, Lenovo, HP, Asus Windows 10 PC

 
 

[Solved] File Explorer Not Responding on Dell, Lenovo, HP, Asus Windows 10 PC

Overview: Are you having a hard time opening or working with File Explorer on Windows 10? You are in the right place, follow the troubleshooting steps in this article to fix File Explorer issue. Troubleshooting applies to all the issue related to File Explorer. Few scenarios  are mentioned below:

  • File Explorer not responding Windows 10
  • File Explorer not working Windows 10
  • File Explorer not opening Windows 10
  • File Explorer not loading Windows 10
  • File Explorer not showing Windows 10
  • Windows 10 File Explorer hangs
  • Windows 10 File Explorer won’t open
  • Windows 10 File Explorer keeps closing
  • File Explorer is slow Windows 10
  • File Explorer crashes Windows 10
  • File Explorer freezes Windows 10

Let’s Start with Few Practical Scenarios

Scenario 1: Windows 10 file explorer not working.

Ever since I upgraded to Windows 10 a couple of months ago my file explorer suddenly stopped working. Alongside my other user on the same laptop. When I clicked on it, it started flashing the programs and files on my home screen for several minutes then eventually crashed. Now when I try and open it, it just takes about 30 seconds of loading time then just crashes. I can’t get access to files and I need them, please help!

Source: Microsoft Community

Scenario 2: The file explorer freezes on my Dell XPS 13 9360

Hello, starting a few weeks ago, the file explorer has been freezing on my XPS 13 9360 every time I open it. I can browse the folders for a few seconds, and then all of a sudden it freezes, and I cannot navigate or open any files/folders. Any help on how to fix this issue will be highly appreciated. (I want to avoid a clean reinstall of windows unless absolutely necessary) The only way I can open files nowadays is to first open the respective program, and then open the file I want from there. For example, if I want to open a Word file, I have to open Microsoft Word first and then navigate to the file I want and open it. This is very annoying. Thanks a lot!

Source: Dell Forum

Like the above two users, there are many users who are facing the issue with the File Explorer. Let’s troubleshoot to fix it.

You may also like: 

Restart Your PC

Most of the time simple restart fixes the issue. Try launching the File Explorer after you restart PC. If the issue still persists move on to the next step.

Update Windows 10

Press Windows key + I on the keyboard to launch Windows 10 Settings.

Go to Update & Security and click on Check for updates

check for updates

Restart the PC once the update is complete.

In case, you face any issue updating Windows 10 then visit the below link and Update Windows 10 Manually with the help of Windows 10 Update assistant.

Windows 10 Update Assistant

Click on Update now

Update-Now

In case Windows 10 Update Assistant does not work, update Windows 10 from Microsoft Media Creation Tool

Visit this link and Click on Download tool now.

Then run media creation exe file and on Windows 10 setup click on Accept for Microsoft license terms.

accept-terms

Now on the next screen select Upgrade this PC now and click on Next.

Upgrade-this-pc-now

I have seen updating the Windows fix the File Explorer issue most of the time. In case the issue still persists, follow the next step.

Run System Maintenance Troubleshooter

Press Windows + R on the keyboard to open Run box, type Control in the run box and hit OK to open Control Panel.

On the View by Menu select Large icons or Small icons.

Click on Troubleshooting and Click onView all

Control panel troubleshooting

Select System maintenance from the list and click Next to complete the troubleshooting.System maintenance troubleshooter

Restart your PC and launch File Explorer.

Restart File Explorer from Task Manager

Press Ctrl + Shift + Esc on the keyboard to open Task Manager.

Locate Windows Explorer, make a right click on it and click on End task.

End Windows explorer from task manager

Now on the same task manager window click on File and then click on Run new task.

run new task from task manager

Type explorer.exe in the box and then click on OK to open File Explorer.

explorer

Hide Hidden Files and Folders from File explorer options

Type File explorer options in the Windows search box and launch File explorer options.

File Explorer Options

Go to the View tab, select Don’t show hidden files, folders, or drives and hit Apply.

Don't shown hidden files file explorer

Restart your PC and launch File Explorer.

You may also like: 

Select Launch Folder Windows in a Separate Process from File Explorer Options

Type File explorer options in the Windows search box and launch File explorer options.

Go to the View tab, check Launch Folder Windows in a Separate Process and hit Apply.

Launch Folder Windows in a Separate Process

Restart your PC and launch File Explorer.

Perform Clean Boot

Type in msconfig in Windows search box and click on System Configuration.

Click the Services tab and check the box to Hide all Microsoft Services, then click the Disable All button.

Disable-MS-services

Now click on the Startup tab, then click on Open Task Manager.

Task Manager

Click each of the Startup programs in the list then click the Disable button. Disable all.

Disable-startup-services

Close the Task Manager window.

Click OK on the System Configuration window to save your changes.

Restart the system and open File Explorer.

Reset Apps

Press Windows + I to open Windows 10 Settings.

Select Apps, and click on Default Apps.

Reset Apps

Click on Reset under Reset to the Microsoft recommended defaults.

Optimize Advanced System Settings and Virtual Memory

  • Press Windows + R on the keyboard to open Run box, type Control in the run box and hit OK to open Control Panel.
  • Select System and Security, click on System and then click on Advanced system settings.
  • On the Advanced tab, under Performance, select Settings > Advanced.
  • Ensure that Adjust for best performance of is set to Programs.
  • Under Virtual memory, select Change and make sure that Automatically manage paging file sizes for all drives is selected.
  • Select Apply.

Restart your PC. This resets explorer.exe.

Run Disk Cleanup

Open disk cleanup by typing Disk Cleanup in Windows 10 search box as shown below

Once Disk Cleanup is open put a check mark in front of the all the list and then click on Clean up system files

Clean-Disk

Once you click on Clean up system Files it will pop up a window with C drive selected, hit OK. It will again bring up disk cleanup windows again, put a check in front of all the list and then hit OK to clean the disk.

Disk-Cleanup

This will get rid of all the unnecessary junk files on the system and may fix File Explorer.

Use Windows Powershell

  • Open Task Manager using Ctrl + Shift+ Esc keys on the keyboard or make a right click on the start menu and click on Task Manager
  • In the Task Manager window, click File on the top left, then click on Run New Task.
  • Check the small box option to Create this task with Administrator Privileges, type powershell and hit the Enter key on the keyboard.
  • In the powershell window, use the below mentioned command.

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

  • Hit the Enter key.
  • Ignore the red text that you see in the powershell windows and restart the system once it’s done.

Restart your PC and open File Explorer.

Run DISM and SFC Scan Command

  • Open Task Manager using Ctrl + Shift+ Esc keys on the keyboard or make a right click on the start menu and click on Task Manager.
  • In the Task Manager window, click File on the top left, then click on Run New Task.
  • Check the small box option to Create this task with Administrator Privileges, type cmd and hit the Enter key on the keyboard.
  • Then enter the below command and hit enter

           DISM.exe /Online /Cleanup-image /Restorehealth

It may take some time to complete, once done enter the below command on the same command prompt window and hit enter.

          sfc /scannow

Restart the system once the process is complete and File Explorer.

Check the File Explorer in Safe Mode

Press and hold the Shift key on the keyboard and while holding the shift key click on the restart on Windows login screen as shown below to go to the Advanced Boot Options screen.

Windows login screen

Click on Troubleshoot.

Troubleshoot

Now click on Advanced options and then click on Startup Settings.

Startup-settings

Click on Restart.

Restart

The system will restart, now press F4 or the 4 key on the keyboard to select Enable Safe Mode.

F4

Safe Mode loads with only the core drivers and services. Now check the File Explorer.

In case, the problem does not occur in Safe Mode, the issue may be with the Operating system or some software. You have to isolate the software responsible for File Explorer issue and get rid of it.

Perform System Restore

Sometimes it has been noticed that after installing some driver, updates or installing any app might have caused File Explorer issue, in that case, you can restore your PC from a system restore point. Restoring your PC undoes recent changes made to the PC.

Please keep in mind that restoring your PC will not affect your personal files but it will remove apps and updates that were installed after the restore point.

To perform the system restore, Press Windows Key + R on the keyboard to open Run box, type rstrui in the run box and hit OK

On Restore system files and settings window click on Next

Restore system files and settings windows

 

Select a date which you think is related to the app, driver or update which may have caused the File Explorer issue and then click on Next.

Syatem-restore-date

Confirm your restore point and click on Finish.

It will take time to complete restore, your system may restart several times during the process. Once done, check File Explorer.

Create a New Administrative Account

Sometimes a corrupt profile may be responsible for File Explorer issue. Creating a new administrative account may fix the issue. To create local account open Windows 10 Settings by pressing Windows + I  keys on the keyboard.

  • Go to Accounts
  • Go to Family or other users and click on Add someone else to this PC

Add someone else to this PC

  • If it’s asking for an email do not enter an email, click on I don’t have this person’s sign in information

I don't have this person's sign in information

  • Select Add a user without a Microsoft account then create a new username and password and click on Next.

Add a user without a Microsoft account

  • Make sure you make this local account an administrator.
  • Once the account is created on the same account settings page click on the new local account which you created and then click on Change account type 

Change account type

  • Change the type from a standard user to Administrator and hit OK.

How to make windows account to an Administrator

  • Restart your PC and login into the new account. File Explorer issue should be resolved by now, please note that you will not have any personal data on this new account but you can always transfer the files from the old account to this new account.

Reset Your PC/ Reinstall the OS

If all the above steps do not resolve File Explorer issue, then you might have to reinstall the Windows 10 as it might have gone corrupt. Please note that you will lose all the data and the apps you installed on the system so please backup your data before you reinstall Windows 10. To know how to reinstall the Windows 10 on your PC you can visit the below link.

How to reinstall Windows 10

Wrap Things Up

I hope this article helped you to fix File Explorer issue on your PC. If you like this post, please share it to help others. Keep visiting the website for more upcoming posts on Windows 10.



  • 102
    Shares
 
 
Translate »