Fix Tom Clancy’s The Division 2 Errors, Bugs, Freezing, Crashing, and Graphics Issue

 
 

Fix Tom Clancy's The Division 2 Errors, Bugs, Freezing, Crashing, and Graphics Issue

Overview: Tom Clancy’s The Division 2 is a multiplayer action role-playing game developed by Massive Entertainment and published by Ubisoft.  Today in this post we will troubleshoot crashing, loading, launching, freezing, low FPS, graphics and connectivity issue with Tom Clancy’s The Division 2 on PC.

Let’s Start with Few Practical Scenarios

Scenario 1: Tom Clancy’s The Division 2 Random Crashing: Easy Anti Cheat and Tobii EyeX

This has been experienced on both the Division 2 Private Beta as well as the Technical Test. Doesn’t seem to matter what I am doing at the time in the game as it does it when I’m standing around idle, while running, or while in cover in combat. I should also add this is on the latest Tobii Eye Tracking software version 2.13.4.7864 and latest Tobii Eye Tracker HID driver version 1.9.862.0. Running on Win10 Pro x64, 1809 build 17763.316. I did a search and didn’t see any other listings referencing ‘Tobii’ so assuming maybe I’m the first EyeX user to report this. I can confirm EyeX tracking is working properly in the game before any of the crashes occur: parallax when glancing around the scene, eye gaze to cover, etc. are all working great as expected. Not sure if Easy Anti Cheat just doesn’t have the Tobii EyeX components integrated properly or somehow EyeX is triggering it to think something is happening that shouldn’t? Not sure since that’s more a developer question but just wanted to make sure this gets addressed as it’s extremely frustrating to have the game suddenly crash without warning because of this. If any more info is needed to help diagnose this issue please let me know.

unknown file version error tom clancy's division 2

Source: UBI Forum

Scenario 2: Tom Clancy’s The Division 2: Crash to Desktop

Hi, since the closed beta I have a crash to desktop when to game tries to connect to the servers.
Removing, Re-Install and Update drivers, Changing resolution did not change anything.Specs:CPU: Ryzen 2700X non OC – max 60°, GPU: 1080 TI UV/OC – max 40°, Watercooled custom loop,32 GB Dual Rank Hynix CJR @ 3400, Windows 10 Insider Build slow ring

Source: UBI Forum

Like the above two users, there are many gamers who are facing issues with the game. Let’s troubleshoot to fix it.

The Division 2 – Patch Notes, March 22nd, 2019

Ubisoft will have scheduled maintenance on March 22nd at 9:30 AM CET / 4:30 AM ET / 5:30 PM KST / 7:30 ACT PM that will last approximately 3 hours. During this maintenance it will fix the followings:

Fixed an issue where players were not being granted Clan XP
Fixed an issue where daily and weekly resets would not apply to players who were offline during the time of reset
Fixed an issue where players could lose guiding missions and access to guiding mission NPCs, making them unable to further progress
Improved survivability of low level players against enemy NPCs when playing co-op with a player of higher level

Source: Ubisoft Forum

Fix DX12 Crash and Fix FPS The Division 2

  • Navigate to the directory where The Division 2 is installed C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Tom Clancy’s The Division 2
  • Right click on TheDivision.exe and select Properties
  • Select the Compatibility tab
  • Click on Change high DPI settings
  • Put a Check on Override high DPI scaling…. and set it to Application
  • Put a check on Disable fullscreen optimizations
  • Launch The Division 2.

AMD users can try this step with DX12 on and fix FPS and crash issue.

Fix The Division 2 crash

  • Go to the game menu
  • Select setting and then go to Video Settings
  • Switch the DirectX version from DirectX 12 to DirectX 11

Fix Mike 01 Error The Division 2

Disable the VPN and allow the game in the firewall.

Fix Error Display driver stopped responding and has successfully recovered The Division 2

Update graphics driver, if not fix try rolling back to the previous version.

Fix Unknown File Version Error The Division 2

Navigate to the game folder and delete tobii_gameintegration_x64.dll file. Also, verify the game Uplay/steam.

Fix Blurry Graphics The Division 2

Enable HDR to fix this.

Fix Low FPS with Tom Clancy’s The Division 2

Step 1

  • Go to the game menu
  • Select settings and click on Graphics
  • Lower the Fog quality-  Medium
  • Lower the extra streaming distance- 4
  • Lower the reflection- Medium

Step 2

  • Type Graphics Settings in the Windows search box and open Graphics Settings.
    Classic App should be selected by default. Click on Browse and select the .exe file of Tom Clancy’s The Division 2 game.

Add division 2 graphics settings

  • Now click on Options after it has been added and Select High Performance option when it prompts the new window and click on Save.

Division 2 graphics settings to high performance

  • Now go to the installation directory and launch the .exe file of Tom Clancy’s The Division 2 as an administrator. Avoid using the desktop shortcut.

Step 3

  • Open Nvidia Control Panel by making a right click on the desktop
  • Select Manage 3D Settings and select Tom Clancy’s The Division 2 from the Program Settings and set the Power Management to Prefer Maximum Performance

Prefer Maximum Performance for division 2

Step 4

Make a right click on The Division 2.exe and click on properties and run game in Windows Compatibility Mode.

Fix The Division 2 Crash for AMD User

Launch AMD Radeon Setting.
Select Global Setting.
Change GPU workload setting from Graphics to Computing.

Fix Missing and Cutting Audio The Division 2

Ubisoft mentioned that starting March 11, you will be prompted to download and install Title Update 1.5. This update is mainly to fix audio missing or cutting out in the game.

Audio Desync The Division 2

Switch to DX11 instead of DX12. Steps are mentioned above. If not resolved, try turning off the Vsync.

Nvidia players can also try this step:

Make a right click on desktop to open Nvidia Control Panel and select Manage 3D Settings, now select Program Settings. Select the game from the list and set Vertical Sync to Fast.

Black Screen Issue The Division 2

First, use ALT + ENTER key on the keyboard to go to Windows mode in case you can hear the sound in the background. If not fixed, Verify or Repair The Division 2 in Uplay/steam, in case issue is not resolved, uninstall and reinstall the game. Few players were able to resolve after uninstalling then reinstalling the game.

Fix Dark Areas on Tom Clancy’s The Division 2

Try using Nvidia overlay, press Alt + F3, will open new overlay so that you can change the gamma.
You must have GeForce Experience.

Fix Audio Issues with Logitech Headset The Division 2

Try disabling the Logitech Surround Sound Service.

If the issue still persists try the following workaround:

  • Keep your headset plugged in.
  • Open Device Manager
  • Search for your headset under Audio Controller.
  • Remove the device.
  • Unplug your headset, and wait a few seconds.
  • Plug your headset back in
  • Restart your PC after Device Manager has recognized your headset.
  • Go to the Logitech Software and try the sample surround.

This may fix crash issue too.

Logitech Headset Software May Result in No Sound

Try Turning off the background process or uninstall the software.

Player Stuck in the Menu

Few users have experienced player getting stuck in the menu when Searching for Friend’s Clans.

Opening and closing the map may fix this.

Respawn Behind Locked Door

Few players may respawn behind a locked door after death in the Morgue while playing DCD Headquarters mission.

Quick travel to other team members may fix this.

Change in Difficulty When Restarting the Mission

Change the selected difficulty prior restarting the mission.

Fix Error Code CHARLIE01 or CHARLIE02 while launching The Division 2

This means Easy AntiCheat is not active. Enable AntiCheat, Visit this link to troubleshoot Anti-Cheat https://www.easy.ac/en-us/support/thedivision2/

Fix Error code ECHO and OSCAR in The Division 2

ECHO-01- Exit out of the game and Uplay, wait for 15-20 minutes and try again. There should not any problem playing the game.

OSCAR: Turn off the proxy, or allow the game to the firewall and there should not any problem playing the game.

Steps to Use Tobii Eyetracking In Tom Clancy’s The Division 2

Players who have PC which is equipped with Tobii Eyetracking feature can now enjoy Tobii Eyetracking In Tom Clancy’s The Division 2. In order to use Tobii Eyetracking with Tom Clancy’s The Division 2 make sure to enable Tobii Eyetracking.

Open Settings in game and go to 3rd Party option and enable all the options related to Tobii.

Toggle Yes for all the options mentioned below:

  • Enable Tobii EyeX
  • Enable eye focus on HUD elements
  • Enable Map Eye Tracking
  • Enable camera free look with eye tracking
  • Camera free look sensitivity
  • Enable eye tracking for aiming and cover

Steps to enable Tobii Eyetracking In Tom Clancy’s The Division 2

Learn how to use Tobii eye tracking In Tom Clancy’s The Division 2

Source: Tobii

Check the System Requirement for Tom Clancy’s The Division 2

Most of the issues occur when your computer does not meet the minimum system requirement to play the game. You may experience significant problems while playing the game, so please make sure your PC meets the minimum configuration to play Tom Clancy’s The Division 2. Minimum, recommended, high and 4k PC requirement is mentioned below.

Minimum System Requirement to Play Tom Clancy’s The Division 2 1080p (30 FPS)

Operating System: Windows 7 SP1, Windows 8.1, Windows 10

Architecture: 64 bit

Direct X: DirectX 11 or DirectX 12

System Memory: 8GB

Processor: AMD FX 6350, Intel i5-2500K (SSE 4.2 and AVX support required)

Graphics Card: AMD R9 280X or NVIDIA GeForce GTX 780 (3GB VRAM with Shader Model 5.0 or better)

Recommended 1080p (60 FPS)

Operating System: Windows 7 SP1, Windows 8.1, Windows 10

Architecture: 64 bit

Direct X: DirectX 12

System Memory: 8GB

Processor: AMD Ryzen 5 1500X, Intel Core i7-4790 (SSE 4.2 and AVX support required)

Graphics Card: AMD RX 480 or NVIDIA GeForce GTX 970 (4GB VRAM with Shader Model 6.0 or better)

High 1440p Configuration Requirement (60 FPS)

Operating System: Windows 7 SP1, Windows 8.1, Windows 10

Architecture: 64 bit

Direct X: DirectX 12

System Memory: 16 GB

Processor: AMD Ryzen 7 1700X or Intel Core i7-6700K (SSE 4.2 and AVX support required)

Graphics Card: AMD RX Vega 56 or NVIDIA GeForce GTX 1070 (8GB VRAM with Shader Model 6.0 or better)

Elite 4K Configuration Requirement (60 FPS)

Operating System: Windows 7 SP1, Windows 8.1, Windows 10

Architecture: 64 bit

Direct X: DirectX 12

System Memory: 16 GB

Processor: AMD Ryzen 7 2700X, Intel Core i7-8700K  (SSE 4.2 and AVX support required)

Graphics Card: AMD Radeon VII (11GB VRAM) or NVIDIA GeForce RTX 2080 TI (11GB VRAM with Shader Model 6.0 or better)

Perform Hard Reset

Most of the time hard reset fixes the issue. Unplug all external devices from your computer. The only devices you should leave connected to your computer are your monitor, mouse, and keyboard if the computer is a desktop. Now Shut down your desktop and unplug the power cable from the desktop. In case of laptop unplug the charger and remove the battery if applicable.

Now press and hold the power button down for approximately 15-20 seconds then plug in the power cable back to the desktop. Plug in the battery and charger back in case of laptop and start the system and launch Tom Clancy’s The Division 2. In case the issue still persists move on to the next step.

Fix Launch Error Access Denied With Tom Clancy’s The Division 2

  • Disable MSI Afterburner
  • Uninstall Corsair iCue software
  • Kill LightingService.exe from task manager

Fix Delta-4 Error Upon Elite Spec Selection With Tom Clancy’s The Division 2

Press F on the keyboard during the cut scene and you’ll notice “Loading” with a spinning orange circle in the lower right corner. This will help you to bypass the cut scene.

Fix Oscar -03 Error With Tom Clancy’s The Division 2

  • Disable MSI Afterburner
  • Uninstall Corsair iCue software
  • Verify or Repair Tom Clancy’s The Division 2 in Uplay
  • Add an exception to Antivirus and Firewall for The Division 2.
  • In case, you are using windows defender, make sure that the game is allowed in Windows Ransomware Protection [Controlled folder access].

FIX GAMEPLAY BUGS IN THE TOM CLANCY’S THE DIVISION 2

In case you have participated in the Technical Test or the Closed Beta for Tom Clancy’s The Division 2 and now playing Open Beta then you might face some issue while playing open beta.

To fix this delete any save files remaining from the Technical Test or the Closed Beta.

To delete your saved data on PC  from C:\Program Files(x86)\Ubisoft\Ubisoft Game Launcher\savegames. Delete the savegame folder for Tom Clancy’s The Division 2 and then restart your game. Also, ensure to disable CLOUD SYNCHRONISATION.

To disable CLOUD SYNCHRONISATION do the following:

  • Launch Uplay and login
  • Open Uplay menu by clicking on three lines on the top left corner and select Settings.
    Go to the General tab, uncheck the box next to Enable cloud save synchronization for supported games.

Uncheck cloud sync in Uplay

You can always enable the cloud sync again by navigating to the settings and check the Enable cloud save synchronization for supported games.

Verify or Repair Tom Clancy’s The Division 2 in Uplay

In case, the game won’t launch or crash without any error. In case you are receiving Charlie-03 error, a repair will fix it for you.

  • Launch Uplay and click on Games options on top of the window.

Trials rising Uplay

  • Now hover the mouse cursor over Tom Clancy’s The Division 2 game tile. You should see a small arrow appear on the bottom right of the game tile. In this pic, it’s a different game but you select Tom Clancy’s The Division 2. Make a click on the arrow.

The division 2 uplay arrow

  • Click on Verify files on the drop-down menu.

Verify division 2 game from Uplay

It will verify the installation of your Tom Clancy’s The Division 2 game and download again any missing or corrupted files.

Update Uplay PC

To update Uplay you have to Uninstall the Uplay, to do so navigate to the location and uninstall: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher.

Also, delete the cache folder in the above location once the process is complete.

During this process, it will give you an option to uninstall Tom Clancy’s The Division 2 game as well. To do so, simply tick the box. If you do not tick the box, your games will be left untouched

Now click here to reinstall the latest version of Uplay.

Run Uplay Tom Clancy’s The Division 2  game as an Administrator

Right-click the Tom Clancy’s The Division 2 desktop shortcut.

If you don’t have one, look for the yourgamename.exe file in the executable file in the INSTALLATION DIRECTORY

Select Properties, click on the Compatibility tab and check the box at the bottom under settings where it says Run this Program as an administrator and Click Apply and OK.

Run division 2 as an admin

Make Changes in In-Game Video Settings

The best way to boost performance is to make changes in the display or graphics settings. To do so, go to the in-game Video Options. There is a lot of options for you to make changes. In case of FPS drops, try to lower the quality, change the Graphics quality to medium from high. It will help to ensure a consistent FPS.

A low number will ensure smoother gameplay if your system just meets the minimum system requirement.

You can experiment with other settings under the Video tab. Each setting has a different impact on performance, doing so may help to find the perfect setting to play Tom Clancy’s The Division 2 smoothly.

For Connectivity Issue Power Cycle Your Router and PC

Shut down the system, power off the router/modem

Wait for 60-80 seconds and plug the power cable back to the router/modem. It may take a few minutes for all the light to come up. Start the computer and launch Tom Clancy’s The Division 2.

Add Exception to Antivirus and Firewall/Disable Windows Firewall and Multiple Antivirus

In case you are facing Tom Clancy’s The Division 2:  loading, launching or connectivity issue then it might be antivirus or firewall which does not allow the game to load because it recognizes game files as potentially harmful and blocks it from running. Add exceptions for Tom Clancy’s The Division 2. Call your Antivirus company if you need help in adding an exception for Tom Clancy’s The Division 2.

Most of the time Antivirus causes your game to crash or freeze so if you have multiple security running on the system then disable all the antivirus except one or try switching to another antivirus if one particular antivirus is causing the issue. Disable MSI Afterburner and Shadowplay.

Also disable/uninstall the below application, VPN SOFTWARE (e.g. Hamachi), VoIP applications (e.g. Teamspeak, Ventrillo), Video chat services (e.g. Skype), Streaming applications (e.g. Xsplit), Peer-to-Peer software (e.g. uTorrent / BitTorrent), Virtualising software (e.g. Vmware) as these software may conflict with the Tom Clancy’s The Division 2 game.

Enable UPnP

Universal Plug and Play and is a feature that helps applications to automatically forward ports. To enable UPnP, contact your Internet service provider as the process is different for each router brand.

Enable Port Forwarding for Tom Clancy’s The Division 2

Opening ports can help direct the flow of internet traffic so you can connect easier

Setting up ports on a PC means accessing your router settings, and the steps are different for each router.

If you need help, we recommend that you contact your Internet Service Provider (ISP).

Every computer has standard ports that are most commonly used when they connect to the internet.

These are the ports you need for Tom Clancy’s The Division 2:

TCP: 13000, 27015, 51000, 55000, 55002
UDP: 22000-22032

Flush the DNS

This troubleshooting is for the connectivity issue when you are getting kicked off from TOM CLANCY’S THE DIVISION 2 online.

Type cmd in the Windows search box and then make a right click on Command Prompt to Run as an Administrator.

When the command prompt opens, type ipconfig/flushdns and press Enter.

Repeat the same process for below commands.

Type ipconfig /release and press Enter.

Type ipconfig /renew and press Enter.

Type netsh winsock reset and press Enter.

Reboot your computer and launch TOM CLANCY’S THE DIVISION 2.

Use Wired Connection

We strongly stress the use of ethernet connection. Ethernet connection will always provide optimal performance while playing online Tom Clancy’s The Division 2. Wireless connections have a wide difference in reliability and bandwidth and will affect online gameplay quality. Ethernet connections always maintain the bandwidth required for online gameplay.

Update Windows 10

Open Windows 10 setting by pressing Windows + I key on the keyboard, then click on Update & Security, now click on Check for updates to update Windows 10.

Perform Clean Boot

Type in msconfig in Windows search box and click on System Configuration.

Click the Services tab and check the box to Hide all Microsoft Services, then click the Disable All button.

Now click on the Startup tab, then click on Open Task Manager.

Click each of the Startup programs in the list then click the Disable button. Disable all.

Close the Task Manager window.

Click OK on the System Configuration window to save your changes.

Restart the system and try launching Tom Clancy’s The Division 2 game again.

Stop the Windows 10 Apps From Running in the Background

Open Windows 10 setting by pressing Windows + I key on the keyboard, then click on Privacy and then scroll down and select Background apps and disable all the apps which you do not need.

Do Not Overclock or Turbo Boost a Processor or GPU to Play Tom Clancy’s The Division 2

In case you are opting for Overclocking or Turbo Boosting hardware in your computer, then we suggest resetting the processor or GPU to the manufacturer specifications, as doing so may prevent any crashing and freezing.

Also, disable Intel Turbo Booster from BIOS settings and in case you are not able to figure out contact your system manufacturer.

Use Recommended Settings to Play Tom Clancy’s The Division 2

Please keep in mind that higher settings maximize the workload for the system hardware overall, even if your system exceeds the minimum system requirement for the game.

Opting for reduced graphical features in the game is recommended if you are experiencing an issue with performance and stability.

Update Graphics Drivers to Run Tom Clancy’s The Division 2

Visit your system manufacturer’s website to update system BIOS, audio driver and all the necessary driver especially the graphics card driver.

NVIDIA Users: GeForce Experience can be used to check and update the drivers automatically, visit the below link to auto update or update it manually.

Update Nvidia card 

AMD Users: Visit the below link to autodetect or manually select your driver.

Update AMD card 

After updating the drivers restart your computer and launch Tom Clancy’s The Division 2.

Bad or Wrong DirectX installation

Update Direct X by installing the most current version. Direct X is the software which the game uses to communicate with your PC. If it’s outdated or bad it can cause crashing and freezing. Visit the below link to update the Direct X to the latest version from Microsoft website.

Update DirectX 

Fix Graphical Tearing with Tom Clancy’s The Division 2

This occurs mainly because of the game running at a higher refresh rate than your monitor can handle.

You might know that disabling v-sync can reduce graphical tearing, but still, you are facing tearing while playing Tom Clancy’s The Division 2 game then toggling v-sync to on in your game settings might fix it.

Fix Tom Clancy’s The Division 2 Micro Stuttering

Micro stuttering (shudders and jolts while moving) happens when the game is not optimized properly, particularly when it’s played under multiple Direct X versions.

Disable latest Direct X version and restart your game. In case you are doing this please keep an eye on the patch notes for the Tom Clancy’s The Division 2 game to know when it is fine to re-enable it. Micro stuttering can sometimes be a driver issue, it may be driver conflicting or maybe the latest driver not working well with Tom Clancy’s The Division 2 game. In this case, you might need to wait for the new driver to fix it.

Fix Rainbow or Green Artifacting with Tom Clancy’s The Division 2

In this case, a large number of pixels on the screen changes colors, it may be green, pink or like a rainbow. The game may be running on the background but you only see green or rainbow artifact.

It may be the bad graphics card, overheating or some hardware issue with the card

Check if the fan is working and reseat the graphics card if its a CRU(Customer Replaceable Unit) component

Fix Tom Clancy’s The Division 2 Rubberbanding Issue

Rubberbanding when the in-game character gets back to the starting point. It tries to move but comes back to the original place. This is generally a connectivity issue, not a graphics issue, use broadband Wifi connection or ethernet cable to connect. Make sure there is no issue from your ISP.

Use CCleaner to Fix Tom Clancy’s The Division 2 Crashing

Corrupt or out of date file may cause crashing or many more issues while playing Tom Clancy’s The Division 2 game. It is recommended to use CCleaner to fix many PC issues which will improve the game performance.

Uninstall and Reinstall Tom Clancy’s The Division 2

If somehow game files have gone corrupt then uninstalling and reinstalling Tom Clancy’s The Division 2 may fix the issue.

Reinstall the Windows 10

Sometimes corrupt OS does not allow you to play the Tom Clancy’s The Division 2 game properly. Reinstalling Windows 10 may fix the issue.

Please note that you will lose all the data on your computer when you reinstall the OS.

Please visit this link to learn how to reinstall Windows 10 using USB flash drive

Conclusion

I hope this article helped you to resolve crashing, loading, launching, freezing, low FPS, graphics and connectivity issue with Tom Clancy’s The Division 2 on PC.



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