Overview: Camera not working while making a Skype video call is a very frustrating issue. There are many Skype users who are facing camera issue with Skype application. Today in this article we will troubleshoot the Skype camera issue. Skype camera troubleshooting is applicable to all brands like Dell, HP, Lenovo, Acer, Asus… on Windows 10.
Let’s Start with Few Practical Scenarios
Scenario 1: Skype Camera Stopped Working
Hi, I have SurfacePro 4 with windows 10. I last used Skype abt 6 months ago and all worked beautifully I could see and hear my friend. I went to use Skype today and it didn’t work at all, it just didn’t come up. I uninstalled it and re-installed it. Now the voice part works but the little video camera icon is not highlighted and has a corner to corner bar on it. I called different people and the result is the same. Can someone help me, please? Thank you 🙂
Source: Microsoft Community
Scenario 2: Windows 10 Skype. Camera stopped working with new App
Windows 10 Skype. Skype functioned perfectly until I used the new Skype app. Now my camera has been replaced by something called SPC82 or some name like it or I get the message your webcam is being used by another application. Anyone got a fix. Lots of people are saying they are having problems with Skype. I tried to go back to the classic Skype but keep getting sent back to the App. I’ve tried all the fixes online, uninstalled the camera, updated drivers. I’m using an HP laptop with an HD Truvision camera (Built-in) sometimes it starts to work ok then it changes without me touching anything. My wife has a problem with her tablet also on windows 10, the sender’s camera picture is upside down but appears the correct way on the receivers. Again worked ok until the new App was installed.
Source: Microsoft Community
Like the above two users, there are many Skype users who are facing Camera issue so let us troubleshoot.
Solution 1: Update Windows 10
Microsoft keeps pushing Windows 10 updates to fix many bugs in the operating system. It keeps the system up to date by updating the latest system updates and driver so installing recent windows update might fix the Skype camera issue.
Open Windows 10 setting by pressing Windows + I key on the keyboard, then click on Update & Security, now click on Check for updates to update Windows 10.
Solution 2: Update or Install the Latest Version of Skype
Make Sure you are using the latest version of Skype. In order to update Skype follow the steps mentioned below:
- Open the Microsoft Store
- Now click on the three dots (…) located on the top right corner and then click on Downloads and updates.
- Click on Get Updates– this will update all the apps including the Skype if there are any updates available.
Solution 3: Make Sure Access For Camera is Allowed For Skype
To check this follow the steps mentioned below:
- Open Windows 10 Settings by pressing Windows + I
- Go to Privacy
- Under App permissions click on Camera and make sure that Allow Apps to access your Camera is set to on.
- Also, Make sure that under Choose which apps can access your camera Skype is On
Solution 4: Make Sure Your Antivirus Software is Not Blocking Camera
Check Your Antivirus Software settings which block access to camera or permission. In case you are not sure about the settings, contact your Antivirus manufacturer or visit their website.
Solution 5: Update Webcam Driver
You can update your webcam driver from device manager or you can also visit the system manufacturer website to update your webcam.
- Press Windows + R to open run box.
- Write devmgmt.msc and hit OK.
- Find your webcam under Imaging devices or Sound, video and game controllers or you can also find your camera under Cameras.
- Make A right click on the name of your webcam and click on Update driver.
- Select Search automatically for updated driver software to update your webcam.
- Once done, restart your PC.
If this does not work, visit PC manufacturer website to update the webcam.
Solution 6: Roll Back the Webcam Driver
- Open Device Manager as mentioned above and find your webcam, and then make a right click on the webcam and click on Properties.
- Select the Driver tab, select Roll Back Driver, and then select Yes. Please note that in few drivers rollback option is greyed out.
- Once rollback is done, restart your PC, and then try opening the Skype app and check your camera.
If rolling back didn’t work or isn’t available, uninstall your webcam driver and scan for hardware changes.
Solution 7: Uninstall Your Webcam Driver and Scan for Hardware Changes
- Go to Device Manager, make a right click on your webcam, and then click on Uninstall.
- If it prompts to Delete the driver software for this device, please do that and click on Uninstall.
- In Device Manager, on the top, you will find Action menu, select Scan for hardware changes. Wait for it to scan and reinstall updated drivers, restart your PC, and then try opening the Skype app again and check the camera.
In case the webcam does not appear in device manager or webcam was missing since the beginning then please call system or webcam manufacturer. It might be a hardware issue with the camera or they might be aware of this issue and can help you out.
Solution 8: Check the Internet Connection
A poor connection can result in no video, call disconnect, and bad sound quality. In case you have a bad connection, you may see a notification prompting Poor network connection.
- Please ensure that your Wi-Fi signal is strong, I personally recommend to use a wired connection.
- Close all the background applications while you are on Skype call.
- In case you are using Skype on a laptop and opted for power-saving mode then plug in the charger or switch the laptop to maximum performance mode.
Solution 9: Perform System Restore
If you think that after installing some driver, updates or installing any app might have caused Skype camera issue then you can restore your PC from a system restore point. Restoring your PC undoes recent changes made to the PC.
Please keep in mind that restoring your PC will not affect your personal files but it will remove apps and updates that were installed after the restore point.
- To perform a system restore type System Restore in Windows search box and click on Create a restore point.
- Under System Protection click on System restore.
- Once you click on system restore it will give you two options, recommended restore or Choose a different restore point. Select a date which you think is related to the app, driver or update which has caused the Skype camera issue and then click on Next.
Select the date and click on Next.
- Confirm your restore point and click on Finish.
It will take time to complete restore, your system may restart several times during the process. Once done check Skype camera.
Solution 10. Reset Your PC/ Reinstall the OS
If all the above steps do not resolve the Skype camera issue then you might have to reinstall the Windows 10 on the system as it might have gone corrupt. Please note that you will lose all the data and the apps you installed on the system so please backup your data before you reinstall Windows 10. To know how to reinstall the Windows 10 on your PC you can visit the below link.
Wrap Things Up
I hope the troubleshooting provided above helped you to fix the camera issue with the Skype App.