Overview: Did you receive error code 2000-0132, “The battery is reaching the end of its usable life” on your Dell PC? Let’s understand what is this error code and what are the troubleshooting required to fix this.
So, let’s start with the real user’s practical scenario!
Practical Scenario 1: Fail PSA 4304 error 2000:0132 – Battery end usable life
Hello, I own an Inspiron 15 7566 that is around 2 years old or less. I started noticing that the battery percentage doesn’t match the number of minutes. Ex- it was at 52%, but remaining minutes is at 2, then the laptop shuts off. I’ve run the diagnostics tests with the Dell support assist and have updated all my drivers and systems. I would like to figure out why my laptop battery is already reaching its usable life. Are dell batteries really that easily changed?
Source: Dell Community
Practical Scenario 2: Error Code 2000 0132
After hibernating for an hour my laptop does starts, it is only showing the Dell Inspiron logo again and again. After diagnosis, I’ve found error Code 2000-0132, and Validation 8624. What’s the problem?
Source: Dell Community
Like the above two users, there are many Dell users who are facing 2000-0132 error code. Now let’s troubleshoot this error code.
You may also like:
- Steps to Fix Windows 10 Activation Error Code
- Fix System Keeps Asking for BitLocker Recovery Key on Every Restart
- The AC power Adapter Wattage and Type Cannot be Determined
- Windows 10 October Update 1809: Fix Errors, Bugs, Problems, and Update Issue
- Error “SupportAssist is Running a System Scan to Detect Any Potential Hardware Problems”
- How To Download And Install Windows 10 Using USB Flash Drive On Dell PC
Run Hardware Test on Your Dell PC
Dell systems come with built-in ePSA diagnostics. In order to run the hardware test, start your PC and immediately keep on tapping F12 on the keyboard to go to the one-time boot menu. Select Diagnostic on the one-time boot menu screen to run the hardware scan. You can also run the diagnostic by pressing and holding the Fn on the keyboard and while holding the Fn key, power on the system, once it starts running the test release the Fn key.
In case you receive any error code, note down the Error code and validation code and run the remaining test. An error code 2000-0132 received while running the tests may indicate a hardware issue with the main system board or the battery. Visit this link, enter the error code, validation code and the Dell service tag of your PC as shown below. This will let you know the exact hardware failure.
Check the Status of the Battery in the System BIOS.
Start your system and immediately keep on tapping the F2 key on the keyboard to go into the BIOS.
Once you are in the BIOS, depending upon the interface of your BIOS screen you should be able to locate the Battery as shown in the pic below.
Select Battery Information to check the status of the Battery.
Below is the different BIOS interface where you can locate the Battery.
If the Battery status is “This battery is performing normally” or Battery health is “Normal” then the battery is performing as it should but if the Battery is not detected then it would say The battery is reaching the end of its usable life, not detected, not installed or unknown. In such cases contact Dell further assistance.
Update the System BIOS
Visit the Dell support website to update the system drivers and BIOS to the latest version. Sometimes updating the BIOS and drivers fix the battery error. Visit this link , enter the service tag number of your PC and then update the BIOS. Make sure the battery is more than 10 percent and the charger is plugged into the system while updating the BIOS. You might not be able to update the BIOS if the battery is not recognized or shows red X on the battery icon, in that case, please skip the step.
Re-seat the Battery and Rerun the ePSA Test
Sometimes the connectors become loose and simply reseating the battery may resolve the error. Components on your system are either CRU (Customer Replaceable Unit) or FRU (Field-replaceable Unit). FRU components are not supposed to be reseated or replaced by you. You can take the help of a technician. If the Battery is CRU then you can unplug the battery and plug it back in and re-run the hardware test. If you are still receiving error codes then write down the code and contact Dell for further assistance.
Also Read: Fix No Bootable Device Found
Try Good Known Battery
You can install a good known/compatible battery from other identical system and check the battery status or run the hardware test. If the system recognizes another battery and you do not receive error 2000-0132 then it clearly indicates battery failure, but in case you still receive the battery error with the good known battery then it’s more complicated. In both the case you have to contact Dell for further assistance.
CRU (Customer Replaceable Unit) or FRU (Field-replaceable Unit) rules apply in this case.
You may also like:
Check the Battery on Good Known Working System.
Install the battery in other identical Dell system and check the battery status and run the hardware test. If you still receive the battery error 2000-0132 then it clearly indicates battery failure, but if you do not receive the battery error on good known Dell Laptop then other parts may be faulty on the original system. In both the case you have to contact Dell for further assistance.
CRU (Customer Replaceable Unit) or FRU (Field-replaceable Unit) rules still apply.
Important Warranty Information About the Dell Battery
Batteries are treated as the consumable product as batteries degenerate with time and continuous use. Dell usually provides a standard one year warranty on batteries but there are few systems which come with Three (3) year warranty or customer opts to buy a battery with 3-year warranty.
Please check the table below which explains the battery warranty. Standard one year warranty has a grey label on the battery whereas the 3-year warranty has a green label.
Please Note: The Green label is no longer being used on current generation batteries.
Pic Courtesy: Dell
An easy way to know which battery warranty you have is to identify the battery SKU and Description under System Configuration>Components on Dell Support Website. Enter the Service Tag of your PC and then go to the System Configuration tab. If the description contains “3 Years Limited Hardware Warranty“, then the battery has a 3-year hardware warranty. Few battery descriptions may contain the abbreviation LL for Long Life this also indicates that the battery has a 3-year warranty. Pic showed below:
The description in the above pic does not contain “3 Years Limited Hardware Warranty” or the abbreviation LL for Long Life that means this system does not have 3-year battery warranty.
If the battery warranty has expired, you need to purchase a new battery.
Wrap Things Up
Today we learned about Error Code 2000-0132 “The battery is reaching the end of its usable life” associated with Dell Battery and different ways to troubleshoot it. I hope this article helped you to understand and troubleshoot Error Code 2000-0132 “The battery is reaching the end of its usable life” on Dell PC.