Fix Erratic/Jumping Mouse Cursor Issue on Dell, HP, Lenovo, Asus windows 10 PC

 
 

Fix Erratic Jumping Mouse Cursor Issue on Dell, HP, Lenovo, Asus windows 10 PC

Overview: Does mouse cursor behave erratically? Does mouse cursor jump all the time? Are you having a hard time typing anything? Do not worry, today in this article we will troubleshoot and fix erratic/jumping cursor issue on Windows 10 PC.

Let’s Start with Few Practical Scenarios

Scenario 1: Windows 10 – Jerky Mouse Movement

I recently upgraded from Windows 8.1 to Windows 10 on my Lenovo Twist laptop. Since upgrading to Windows 10, my Logitech M305 mouse movement has become erratic and jerky. The mouse point randomly freezes as I move it around the screen. It is not the mouse, I have tried it on several other computers, including another computer running Windows 10 with no issue. I have tried other mice on my Lenovo Twist laptop, including a wired mouse, and have the same issue with jerky erratic movement. I am having the same issue with erratic jerky movement using the touchpad or keyboard TrackPoint. I have installed all the Windows 10 updates. I have installed the latest Windows 10 drivers for the mouse, graphics, touchpad, etc. I have updated the BIOS to the latest version. The mouse is ok through the boot cycle, but once everything is loaded it starts the erratic jerky movement. All is fine when I boot in safe mode. Obviously, it appears to be a conflict, but I can’t figure out what the conflict is from. Did anyone experience this? Does anyone have any ideas on fixing it? I am frustrated.

Source: Microsoft Community

Scenario 2: Erratic Mouse/Touchpad Behavior on Inspiron 15 5447

I’ve had my laptop for a little over 4 months. I primarily use a wireless mouse with it…and every so often the mouse will take on a mind of its own. I can be typing or even trying to use the mouse and it will start jumping all over the screen on its own…selecting things…even switching/moving windows as if buttons are being pressed as well. At first, I thought maybe it was interference with the touchpad…so I’ve tried both disabling the touchpad when the external mouse is plugged in…and disabling the touchpad altogether and the issue still occurs. So, then I thought maybe the mouse is the issue, so at one point when it went nuts on me, I turned it off and switched over to the touchpad…but the erratic behavior continued. The only thing I can do to fix it is to reboot…and then things are typically okay for several days before the issue starts up again. Any thoughts on what the issue may be, or troubleshooting tips?

Source: Dell Community

Like the above two users, there are many users who are facing erratic/jumping cursor issue. Let’s troubleshoot to fix it.

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Perform Hard Reset

Most of the time hard reset fixes the issue. Unplug all external devices from your computer. The only devices you should leave connected to your computer are your monitor, mouse, and keyboard if the computer is a desktop. Now Shut down your desktop and unplug the power cable from the desktop. In case of laptop unplug the charger and remove the battery if applicable.

Now press and hold the power button down for approximately 15-20 seconds then plug in the power cable back to the desktop. Plug in the battery and charger back in case of laptop and start your PC and check the cursor.

Look for Any Damage to the Mouse or Touchpad.

Even small physical damage can result in erratic/jumping cursor issue, check for any damage to make sure that is not the problem. Also, make sure touchpad is fitted and aligned properly on the PC.

Make Sure Wireless Mouse is Charged

In case of wireless mouse, ensure that the mouse’s battery is not low. Charge the battery in case rechargeable battery, in case of non-rechargeable battery replace it if the battery is dead.

Avoid accidental and Multiple Touch

Make sure that only required part of your finger is touching the touchpad surface on the touchpad. Accidental and multiple touches can cause unwanted cursor movement.

Keep Touchpad or Mouse Dry and Clean

Moisture, oil or lotion can cause unnecessary cursor movement so make sure that devices are moisture free and clean. Make sure the mouse is not kept on the glass surface because it may also cause abnormal cursor movement.

Do Not Use Third-Party AC Adaptor

Unwanted cursor behavior occurs when you use a third-party AC adaptor. Unplug the power adaptor in case you are using third-party power adaptor and check if the cursor is abnormal. In case, cursor behaves normally while running the system with battery only, replace the power adaptor with a branded one.

Scan for Virus, Malware, and Adware

Virus, malware, Adware or spyware may be responsible for abnormal cursor movement. Run Antivirus scan to check for any potential issue and fix them, if you have a paid antivirus program, use it or else you can run Windows Defender scan to scan your computer. Type Windows Defender in the Windows search box and launch Windows Defender Settings, click on Virus & threat protection to run a scan, running a full scan is recommended.

Windows defender virus scan

Manage Pointer Options

Press Windows + R on the keyboard to open Run box, type Control in the run box and hit OK to open Control Panel.

Select Hardware and Sound and click on Mouse.

Go to the Pointer Options tab and uncheck Hide pointer while typing and hit Apply.

Hide pointer while typing

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Adjust Touchpad Sensitivity

Press Windows + R on the keyboard to open Run box, type Control in the run box and hit OK to open Control Panel.

Select Hardware and Sound and click on Mouse.

Go to the Pointer Options tab, under Select a pointer speed move the slider close to slow and make sure Enhance pointer precision is checked. Now hit Apply to save changes.

Select a pointer speed

You can revert back to high speed by sliding close to fast. Also, you can try unchecking the Enhance pointer precision and check the cursor, whichever option fixes the issue with the cursor you can go with that setting and hit Apply.

Make Changes with Touchpad Settings

Type in Touchpad settings in the windows search box to open touchpad settings.

Make changes with touchpad sensitivity, you can either go with Medium or Low sensitivity whichever fixes the cursor issue for you. You can also use the cursor speed slider to adjust it to your best comfort.

Change touchpad settings in windows 10

At any point you think that you messed up with the touchpad settings, you can always reset the settings to default by using Reset your touchpad option. Scroll down on the same Touchpad Settings window to find reset option.

reset touchpad

Update Mouse and Touchpad Driver

Press Windows + R keys on the keyboard to open the Run box. Type in devmgmt.msc in the run box and hit OK to open Device Manager.

Expand Mice and other pointing devices and update the driver by making a right click on each pointing device. Select Search automatically for updated driver software to update it.

Update Mice pointing device in device manager

To update Touchpad, expand Human Interface Devices in device manager and make a right click on it to update touchpad driver.

Update touchpad driver from device manager

Restart your computer and check cursor.

Perform Clean Boot

Different software and services running in the background may conflict among themselves and may be the reason behind erratic cursor issue. Performing a clean boot will stop this.

Type in msconfig in Windows search box and click on System Configuration.

Click the Services tab and check the box to Hide all Microsoft Services, then click the Disable All button.

Now click on the Startup tab, then click on Open Task Manager.

Click each of the Startup programs in the list then click the Disable button. Disable all.

Close the Task Manager window.

Click OK on the System Configuration window to save your changes.

Restart the system and check the cursor.

Update Your System BIOS

All Windows 10 users must update their system BIOS update provided by the system manufacturers- Dell Users can visit the below link and enter the service tag number of the system and select Drivers and Downloads and update the system BIOS. Make sure the battery is more than 10 percent and the charger is plugged into the system while updating the BIOS.

Dell Driver Update

Check the Mouse Cursor Behavior in Safe Mode

Press and hold the Shift key on the keyboard and while holding the shift key click on the restart on Windows login screen as shown below to go to the Advanced Boot Options screen.

Windows login screen

Click on Troubleshoot.

Troubleshoot

Now click on Advanced options and then click on Startup Settings.

Startup-settings

Click on Restart.

Restart

The system will restart, now press F4 or the 4 key on the keyboard to select Enable Safe Mode.

F4

Safe Mode loads with only the core drivers and services. Now check the mouse cursor, in case, the problem still occurs in Safe Mode, the issue may be with the touchpad or mouse.

In case, the problem does not occur in Safe Mode, the issue may be with the Operating system or some software. You have to isolate the software responsible for the erratic/jumping cursor issue and get rid of it.

Perform System Restore

Sometimes it has been noticed that after installing some driver, updates or installing any app might have caused erratic/jumping cursor issue, in that case, you can restore your PC from a system restore point. Restoring your PC undoes recent changes made to the PC.

Please keep in mind that restoring your PC will not affect your personal files but it will remove apps and updates that were installed after the restore point.

To perform the system restore, Press Windows Key + R on the keyboard to open Run box, type rstrui in the run box and hit OK

On Restore system files and settings window click on Next

Restore system files and settings windows

 

Select a date which you think is related to the app, driver or update which may have caused the erratic/jumping cursor issue and then click on Next.

Syatem-restore-date

Confirm your restore point and click on Finish.

Finish-System-Restore

It will take time to complete restore, your system may restart several times during the process. Once done, check for erratic/jumping cursor issue.

Create a New Administrative Account

Sometimes a corrupt profile may be responsible for erratic/jumping cursor issue. Creating a new administrative account may fix the issue. To create local account open Windows 10 Settings by pressing Windows + I key on the keyboard.

  • Go to Accounts
  • Go to Family or other users and click on Add someone else to this PC

Add someone else to this PC

  • If it’s asking for an email do not enter an email, click on I don’t have this person’s sign in information

I don't have this person's sign in information

  • Select Add a user without a Microsoft account then create a new username and password and click on Next.

Add a user without a Microsoft account

New Windows 10 local account

  • Make sure you make this local account an administrator.
  • Once the account is created on the same account settings page click on the new local account which you created and then click on Change account type 

Change account type

  • Change the type from a standard user to Administrator and hit OK.

How to make windows account to an Administrator

  • Restart your PC and login into the new account. Erratic/jumping cursor issue should be resolved by now, please note that you will not have any personal data on this new account but you can always transfer the files from the old account to this new account.

Reset Your PC/ Reinstall the OS

If all the above steps do not resolve erratic/jumping cursor issue, then you might have to reinstall the Windows 10 as it might have gone corrupt. Please note that you will lose all the data and the apps you installed on the system so please backup your data before you reinstall Windows 10. To know how to reinstall the Windows 10 on your PC you can visit the below link.

How to reinstall Windows 10

Wrap Things Up

I hope this article helped you to fix the erratic/jumping cursor issue on your PC. If you like this post, please share it to help others. Keep visiting the website for more upcoming posts on Windows 10.



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