Fix Camera App Shows Lock Icon In Grey Screen On Windows 11

Fix Camera App Shows Lock Icon In Grey Screen On Windows 11

 
 
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Camera App Shows Lock Icon In Grey Screen On Windows 11

 

Whenever you open camera on your Windows 11 PC if you see a lock icon and Camera is not working then please perform the steps provided in this article.

Step 1) Restart Your PC

Sometimes, a simple step does the job. Just restart your computer and that can fix the issue. After restarting the computer, open the camera and check if the issue is resolved.  If not resolved then please follow the below given step.

Step 2) Use Physical Camera Button

Many computers come with a physical hardware button, so find the button on the side or front,  press or slide the button to enable or disable the camera.

Step 3) For MSI Laptop Users

For a few model numbers press Fn+F6 on the keyboard to enable the camera and check the issue is resolved or not.

Step 4) For Asus Laptop Users

If you have Asus computer for some model numbers pressing F10 enables the camera.

Step 5) For HP Laptop Users

Some HP laptops have a camera kill switch on side of the laptop, if you have the same kind of laptop then you can slide the camera switch to enable and disable the camera.

Step 6) Lenovo Laptop Users

For some model numbers pressing F8 may enable the camera, and for some other model numbers if Lenovo Vantage App is installed then open the App to enable the camera.

Step 7) Unhide Camera Lens Cover

For some brands, their Laptops have a sliding lens cover on the top.  You can slide to unhide the camera lens cover.

Step 8) Turn on Camera access in privacy settings

Go to Start menu

click on Settings then

click on Privacy and setttings 

and scroll down  then click on Camera

Now make sure to turn on the Camera access as welll as Let apps access  your camera.

Step 9) Run Camera Troubleshooter

Go to Start menu

click on Settings then

click on System and scroll down, click on Troubleshoot then

click on Other troubleshooters

Now you can find the option Camera and click on Run

Once the troubleshoot is complete you can restart your computer and check the camera.

Step 10) Reset Camera App

Type camera app in window search box then make a right click on Camera App and click on App settings.

Scroll down, you can see the Reset then choose Reset option, click on it and once reset is done try to open the camera.

Step11) Disable & Enable Camera

Make a right click on start menu and click on Device Manager

Expand Cameras or Imaging Devices (whichever is in your system).

Make a right click on it and click on Disable device then click on Yes

Again make a right click on Cameras or Imaging Devices then click on Enable device. Now try to open the camera. 

Step 12) Allow Camera & Browser Access

Some third party Antivirus programmes have the option to allow Camera and browser access to your Antivirus program, but if you don’t have that option then you can also disable your Antivirus program when using the camera. Once you are done using the camera, you can always enable the Antivirus programme.

Step 13) Update Camera Driver From Device Manager

Make a right click on start menu and click on Device Manager

Expand Cameras or Imaging Devices (whichever is in your system).

Make a right click on it and click on Update driver then click on Browse my computer for drivers. 

Click on Let me pick from a list of available drivers on my computer

select USB Video Device and click on Next. After the installation restart your computer and check the camera.

Step 14) Uninstall Camera Driver & Restart Your PC

Make a right click on start menu and click on Device Manager

Expand Cameras or Imaging Devices (whichever is in your system).

Make a right click on it and click on Uninstall device and click on Uninstall. After the Uninstallation restart your computer and the Windows will install the default driver for the camera. 

Step 15) Update Camera Driver From System Manufacturer’s Website

Go to your  computer brand website or system manufacturer’s website (e.g Dell, HP, Lenovo, etc..)

Select your model number and Install the camera driver. After the installation restart your computer and check the camera.

Step 16) Enable Camera In BIOS

Sometimes camera is disabled in BIOS, different brands might have different BIOS key. Start your PC and immediately tap your system BIOS key (e.g for my Dell laptop the key is F2) to enter the BIOS so go to the system BIOS and make sure camera is enabled in the BIOS.

Step 17) Update Windows 11

Go to start menu and click on settings then click on Windows Update.

Click on Check for Updates and once all the updates are installed you can restart your computer and check the camera. 

Step 18) Perform Cleanboot

Go to Windows search box and type System Configuration and click on it.

Click on Services and put a check on the box Hide all Microsoft services .

Click on Disable all and click on Apply then click on OK. Restart your system and check the camera. 

Step 19) Update System BIOS

Go to your  computer brand website or system manufacturer’s website (e.g Dell, HP, Lenovo, etc..)

Select your model number and install the BIOS (NOTE: In case of Laptop users, before you update your system BIOS make sure the batttery is more than 10% and the charger is connected to the computer). During the system BIOS update it will restart your computer so do not unplug the power cable. Once the BIOS update is complete it will take you to the Login screen then log in and check the camera.

Step 20) Perform System Restore

Type in System restore on the Windows search box and click on Create a restore point.

Click on System Restore and select Choose a different restore point then click on Next.

Select the date and time on which the Camera was working fine then click on Next.

Click on Finish and after the system restore  you can check the camera.   

Step 21) Reset Your PC

Note- This will result in data loss so backup your data before reset.

Go to Start menu and click on Settings.

Click on Windows Update and go to Advanced options.

Click on Recovery then click on Reset PC

Select the option that you want (Choose carefully):

Keep my files or Remove everything

Click on Local reinstall then click on Next

Let the Reset complete then you have to set up your computer and check your camera.

Step 22) Run Hardware Test For Camera

If there is a hardware failure then you might have to replace the camera.

Hope one of the steps will have you to resolve your issue.



 
 
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