[Fixed BF5] Battlefield V Crashing, Freezing and Connectivity Issue on PC

[Fixed BF5] Battlefield V Crashing, Freezing and Connectivity Issue on PC

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Overview: Gamers are facing many issues such as launching, crashing, freezing, connectivity, and graphics issue while playing the Battlefield V game. Today in this article we will troubleshoot these issues and make the game run smoother. Battlefield V supports real-time ray tracing with DLSS technology. The Graphic cards which support real-time ray tracing are listed below.


NVIDIA GeForce RTX brings the optimum PC gaming experience. Powered by the new NVIDIA Turing GPU architecture and the revolutionary RTX platform, RTX graphics cards delivers real-time ray tracing, artificial intelligence, and programmable shading. This is a completely new way to experience Battlefield V. Battlefield V was the first game to debut real time ray tracing adding immersive, high fidelity, dynamic reflection to all areas of the game with DLSS technology providing higher FPS performance. Check out the trailer below.

Source: NVIDIA GeForce

In order to use real-time ray tracing update Battlefield V and also update Nvidia driver as shown above then update Windows 10 October 2018 update manually from here.

Restart the system after Windows October update.

Steps to Enable DirectX 12 Ray Tracing (DXR)

If you have a graphics card that supports DXR (NVIDIA GeForce RTX 2070, 2080, and 2080 Ti cards), follow the steps below to enable DXR in-game.

  • Launch Battlefield V, go to Advanced video settings and toggle DirectX 12 on.

enable DX12 in battlefield 5


  • Scroll down in the Advanced Menu and find DXR Raytrace Reflections Quality.

DXR raytrace reflections quality battlefield 5

  • Select the setting you want and hit Apply
  • The DXR Enabled should be at the top of the list now.

DXR enabled in battlefield 5

  • Restart Battlefield V to apply these changes.

So, let’s start with the real user’s practical scenarios!

Scenario 1: Constant Freezes/Crashes on PC. Unplayable. Battlefield 5

Like the title says – I have constant freezes with Battlefield V on PC. Whenever it does, my PC does as well – I can’t alt-tab nor go to the task manager. I can’t even push the physical reset button. Only 5 seconds on my power button does the trick. I was not able to play a single round in multiplayer – and in singleplayer it occurs after 5-10 minutes. Sometimes even on startup of the game. Newest Nvidia-Driver is installed. Same happened before I installed it. Beta ran fine without issues. Haven’t had any changes to my systems hardware since then.

Source: Battlefield V Forum

Scenario 2: Game not Launching. Battlefield V

Hi, I am having trouble launching the game. The only thing I see when the game starts is: EA, then DICE, then Frostbite. After that there is the blue background and music, but no thing else. I have newest graphics driver. Windows 10,Geforce GTX 970M,16 GB Ram,Intel core I7-4710HQ 2.5GHz. I have tried uninstalling and installing the game, and lots other for 3 hours now. Does anybody have a tips? Thanks!

Source: Battlefield V Forum

Like the above two users, there are many gamers who are facing these issue, let’s follow the below steps to fix this.

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Common Bugs & Fixes

Issue with War story rewards unlocks

You earn melee weapon or tank skin when you complete a War Story. You obviously finish all challenges and collect all letters. It is seen sometimes that War Stories menu does not match breakdown you see in Acts or Letters. For example you see 5/5 letters in Overview but 3/5 under the letters. Now when it does not match. you don’t receive the reward.

In order to fix this follow the workaround mentioned below

  1. Turn off Cloud Saves in Origin.
  • Open Origin’s Application Settings.
  • Click Installs & Saves.
  • Under Cloud Storage, toggle the slider to 0.

2) Rename your Battlefield V settings folder.

  • Find the Settings folder inside the Battlefield V folder in My Documents.
  • Rename it to something like Settings_old.

3) Launch Battlefield V and play the War Story again – making sure to catch the “missing” letters and challenges this time.

  • Once there are no gaps in the record you should get your reward.

Your trial has ended error message (EA Access and Origin Access Basic)

  • If you receive this error and you own a copy of Battlefield V game, uninstall Battlefield V and reinstall it.

“Missing online access” message

If you’re sure your account isn’t banned, suspended, or underage, try turning off Direct X 12 in your video settings and restarting Battlefield V.

Lighting is too bright in the game

Switch off the HDR in the video settings. Restart your game, you should see a change in the brightness.

Source: EA Help

Fix Microstuttering in Battlefield V

If you’re experiencing micro stuttering with Direct X 12 on then go into the Video settings in-game and toggle Direct X 12 off.

Fix The Last Tiger Letter Bug

  • Go to the settings folder and rename it and disable cloud save.
  • Complete the War Story challenges.
  • Receive the Mission Reward i.e Tank skin.
  • Now rename settings folder again, the Tank skin will remain in the inventory permanently.

Game Crashes to Desktop When Start Rush Battlefield V

Repair the game in Origin, many players were able to resolve this by repairing the Battlefield 5 from Origin.

Mouse Sensitivity Issue in Battlefield 5

Repair the game in Origin
Few players were able to resolve mouse sensitivity issue by formatting and reinstalling the Windows, please note that you will lose the game progress and your PC’s data when you reinstall OS.

How to Remove the Clan Tag in Battlefield 5

Go to the platoon menu, there you will be able to see the platoon that you´re representing. You should find an option to stop representing your platoon, this will help you to remove the clan tag.

Check the System Requirement

Most of the issues occur when your computer does not meet the minimum system requirement to play the game, you may experience significant problems while playing Battlefield V game, so please make sure your PC meets the minimum configuration to play Battlefield 5. Both Minimum and recommended PC requirement is mentioned below. For best gaming experience recommended configuration is preferred.

Minimum System Requirement to Play Battlefield V

Operating System: Windows 7, Windows 8.1 & Windows 10

Architecture: 64 bit

Direct X: 11.0 Compatible video card or equivalent

Graphic Card Memory: 2GB

System Memory: 8GB

Processor: Intel Core i5-6600K Processor / AMD FX-8350

Graphics Card: NVIDIA GeForce GTX 1050 / NVIDIA GeForce GTX 660 2GB / AMD Radeon RX 560 / HD 7850 2GB

Hard Drive Space: 50GB

Online Connection Requirement: 512 KBPS or faster Internet connection

Recommended to Play Battlefield 5

Operating System: Windows 10

Architecture: 64 bit

Direct X: 11.1 Compatible video card or equivalent

Graphic Card Memory: 6GB for Nvidia and 8GB for AMD

System Memory: 12GB

Processor: Intel Core i7-4790 / AMD Ryzen 3 1300X

Graphics Card: NVIDIA GeForce GTX 1060 / AMD Radeon RX 580

Hard Drive Space: 50GB

Online Connection Requirement: 512 KBPS or faster Internet connection

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Perform Hard Reset.

Most of the time hard reset fixes the issue. Unplug all the external devices from your computer. The only devices you should leave connected to your computer are your monitor, mouse, and keyboard if the computer is a desktop. Now Shut down your desktop and unplug the power cable from the desktop.

In case of laptop unplug the charger and remove the battery if applicable.

Now press and hold the power button down for approximately 15-20 seconds then plug in the power cable back to the desktop. Plug in the battery and charger back in case of laptop and start the system. Now Launch Battlefield V. In case the issue still persists move on to the next step.

Run Origin and Battlefield 5 as an Administrator

Right-click the Battlefield V desktop shortcut and click on Properties.

If you don’t have one, look for the yourgamename.exe file in C:/Program Files (x86)/Origin Games/Battlefield V

Battlefield 5 run as admin

Click on the Compatibility tab and check the box at the bottom under settings where it says Run this Program as an administrator and Click Apply and OK.

Restart your Battlefield V.

Delete Settings and Repair Battlefield V

Please note that this step will delete the settings you have customized, your key bindings and video settings as you had them.

Navigate to the path as shown below

This PC>C:>Users>XYZ>Documents>Battlefield V>settings

XYZ is your username.

Delete Everything in this folder

Go to Origin and click on My Game Library, make a right click on Battlefield V and then click on Repair

Once the repair is finished, restart your PC and launch Battlefield V.

This step will also fix Battlefield 5 freezing issue between the matches

Update Graphics Drivers to Run Battlefield 5

Visit your system manufacturer’s website to update system BIOS and all the necessary driver especially the graphics card driver.

NVIDIA Users: GeForce Experience can be used to check and update the drivers automatically, visit the below link to auto update or update it manually. Nvidia has released a new driver for Battlefield V game which can be downloaded from the below link. Click on Download for Automatic Driver Updates from the below link and download GeForce Experience and use GeForce Experience to check and update the drivers automatically

Update Nvidia Graphics card

AMD Users: Visit the below link to autodetect or manually select your driver.

Update AMD Graphics Card

Update Windows 10

Open Windows 10 setting by pressing Windows + I key on the keyboard, then click on Update & Security, now click on Check for updates to update Windows 10.

Perform Clean Boot

Type in msconfig in Windows search box and click on System Configuration.


Click the Services tab and check the box to Hide all Microsoft Services, then click the Disable All button.


Now click on the Startup tab, then click on Open Task Manager.

It can take a few seconds for the Task Manager list to load.

Click each of the Startup programs in the list then click the Disable button. Disable all.

Close the Task Manager window.

Click OK on the System Configuration window to save your changes.

Restart the system and try launching Battlefield V game again.

Stop the Windows 10 Apps From Running in the Background

Open Windows 10 setting by pressing Windows + I key on the keyboard, click on Privacy and then scroll down and select Background apps and disable all the apps which you do not need.

Doing this will run Battlefield V smoothly.

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Add Exception to Antivirus and Firewall/Disable Windows Firewall and Multiple Antivirus

In case you are facing Battlefield 5 loading or launching issue then it might be antivirus or firewall which does not allow the game to load because it recognizes game files as potentially harmful and blocks it from running. Add exceptions for Battlefield 5. Call your Antivirus company if you need help in adding an exception for Battlefield V.

Most of the time Antivirus causes your game to crash or freeze so if you have multiple security running on the system then disable all the antivirus except one or try switching to another antivirus if one particular antivirus is causing the issue.

Perform Disk Cleanup

Run Disk Cleanup, open disk cleanup by typing Disk Cleanup in Windows 10 search box as shown below:

Once Disk Cleanup is open put a check mark in front of the all the list and then click on Clean up system files

Once you click on Clean up system Files it will pop up a window with C drive selected, hit ok. It will again bring up disk cleanup windows again, put a check in front of all the list and then hit ok to clean the disk.

This will get rid of all the unnecessary files on the system. Restart your PC and launch Battlefield V.

Correct Windows 10 Virtual Memory/Pagefile

If the Windows 10 virtual memory is not set right, there is a chance of crashing and freezing issue with Battlefield 5.

In Windows search box type in System and click on System as shown below.

Now click on Advanced System Settings

On System Properties Window under the Advanced tab click on Settings as shown below

On Performance Option Window under advanced click on Change

On Virtual Memory window, uncheck Automatically manage paging file size for all drives.

From the list, select the drive on which Windows 10 is installed. (C: in most cases is already selected) click to select the Custom size radio button. Now type the minimum and maximum size of the Pagefile in megabytes (MB) according to the physical memory present in your computer.

Now how to calculate Windows 10 Virtual Memory: Initial size is one and a half (1.5) x the amount of total system memory. Maximum size is three (3) x the initial size. So, in this system we have 8 GB (1 GB = 1,024 MB x 8 = 8192 MB) of memory. The initial size would be 1.5 x 8192 = 12288 MB and the maximum size would be 3 x 12288= 36864 MB.

Now click on Set and hit OK. Restart your PC and launch Battlefield 5.

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Flush Your DNS

This troubleshooting is for the connectivity issue when you are getting kicked off from the Battlefield 5 game with an error “You have lost connection to the session” or “couldn’t connect due to latency problems” or “Connection to Servers Timed out” or any kind of connectivity issue while playing Battlefield V online.

Type cmd in the Windows search box and then make a right click on Command Prompt to Run as an Administrator.

When the command prompt opens, type ipconfig/flushdns and press Enter.


Repeat the same process for below commands.

Type ipconfig /registerdns and press Enter.

Type ipconfig /release and press Enter.

Type ipconfig /renew and press Enter.

Type netsh winsock reset and press Enter.

Reboot your computer and launch Battlefield V.

Enable Port Forwarding for Battlefield V

Opening ports can help direct the flow of internet traffic so you can connect easier

Setting up ports on a PC means accessing your router settings, and the steps are different for each router.

If you need help, we recommend that you contact your Internet Service Provider (ISP).

Every computer has standard ports that are most commonly used when they connect to the internet. Try opening (forwarding) these first:

Platform           UDP                 TCP

PC                      443                  80, 443, 8080

Once you open the standard ports, look below for game-specific port ranges for Battlefield V. Adding the additional ports can help with any connectivity problems you may be having.


TCP : 80, 443, 5222, 9988, 17502, 20000-20100, 22990, 42127

UDP: 3659, 14000-14016, 22990-23006, 25200-25300

Call your ISP to make these changes.

Game Crashing to Desktop on Multiplayer Mode As Soon As You Click on Deploy.

  • Disable or Uninstall Antivirus using Revo Uninstaller.
  • Perform Clean boot and Disable Background apps- Steps to perform clean boot and disable background apps are provided in Solution 7 and 8
  • Restart the system
  • Connect the ethernet cable to go online
  • Do not use any other application in the background while playing the game
  • Run Battlefield V as an Administrator.

Battlefield V Game Does Not Save

We received some cases where gamers are complaining that the game does not save itself.

hey, every time i start the game, i have to watch the trailer and play the first mission. also my graphics / audio settings are not saved. on the hard disk where bf5 & origin are installed, i still have over 300gb free space. can anyone help me? i’ve never had such a problem playing the demo or any other game, i’ve always closed the game properly

Source Battlefield Forum

Here is some workaround to get it working.

If you are receiving Windows 10 notification “unauthorized changes blocked

Open the “unauthorized changes blocked” from notification icon, it is on the bottom right of the screen

Click on the “unauthorized changes blocked” notification for Battlefield V
In “allow an app through the controlled folder access” window, click on the + and add an allowed app button
Find the bfv.exe file and select it, usually, you can find it as shown below

Click open.

In case you are not receiving Windows 10 notification “unauthorized changes blocked” or it disappeared.

Open Windows Defender Settings by typing windows defender in the windows search box

Click on Firewall and network protection

Now click on Allow an app through firewall

A new window will pop up, click on Change settings and then click on Allow another app, now click on Browse and find bfv launcher as shown below in pic, after you select bfv, click on Open

Click on Add and then OK.

Now if the game is still not saving then you have to create one local account (Do not use Microsoft account) and then start playing the game, it should save it.

To create local account open Windows 10 Settings by pressing Windows + I on the keyboard go to Accounts, go to Family or other people and click on Add  someone else to this PC and if it’s asking for an email do not enter any email click on I don’t have this person’s sign in information and then select Add a user without a Microsoft account then create a new username and password and click on Next. Make sure you make this local account an administrator. Once the account is created on the same account settings page click on the new local account which you created and then click on Change account type and change type from standard user to Administrator and hit OK. Restart your PC and launch Battlefield V. It should start saving the game.

PC completely Locks Up When Launching Battlefield V with Overclocking

Do Not Overclock or Turbo Boost a Processor or GPU.  In case you are opting for Overclocking or Turbo Boosting hardware in your computer, then we suggest resetting the processor or GPU to the manufacturer specifications, as doing so may prevent any crashing and freezing.

Also, disable Intel Turbo Booster from BIOS settings and in case you are not able to figure out contact your system manufacturer

Please keep in mind that higher settings maximize the workload for the system hardware overall, even if your system exceeds the minimum system requirement for the game.

Opting for reduced graphical features in the game is recommended if you are experiencing an issue with performance and stability.

Uninstall and Reinstall Battlefield V

If somehow game files have gone corrupt then uninstalling and reinstalling Battlefield 5 may fix the issue.

In order to uninstall the game, log in to the Origin and click on My Game Library, make a right click on Battlefield V and then click on Uninstall.

After uninstall restart the system and then reinstall the Battlefield V and launch the game.

Reinstall Windows 10

Sometimes corrupt OS does not allow you to play the game properly. Reinstalling Windows 10 may fix the issue.

Please note that you will lose all the data on your computer when you reinstall the OS.

Please visit this link to learn how to reinstall Windows 10 using USB flash drive


I hope this article helped you to resolve battlefield V crashing, freezing, and connectivity issue.

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