A Plague Tale Innocence Troubleshooting Guide: Fix Crashing, Launching, Freezing, Low FPS, and Graphics Issue

 
 

A Plague Tale Innocence Troubleshooting Guide Fix Crashing, Launching, Freezing, Low FPS, and Graphics Issue

Overview: A Plague Tale: Innocence is a single player action-adventure game developed by Asobo Studio and published by Focus Home Interactive. Today in this post we will troubleshoot Fix Crashing, Launching, Freezing, Low FPS, and Graphics Issue with A Plague Tale Innocence game on PC.

Check the System Requirement for A Plague Tale Innocence

Minimum System Requirement to Play A Plague Tale Innocence

Operating System:  Windows 7/8/10

Architecture: 64 bit

System Memory: 8 GB

Processor: Intel Core i3-2120 (3.3 GHz)/AMD FX-4100 X4 (3.6 GHz)

Graphics: 2 GB, GeForce GTX 660/Radeon HD 7870

Storage: 50 GB available space

Recommended

Operating System:  Windows 7/8/10

Architecture: 64 bit

System Memory: 16 GB

Processor: Intel Core i5-4690 (3.5 GHz)/AMD FX-8300 (3.3 GHz)

Graphics: 4 GB, GeForce GTX 970/Radeon RX 480

Storage: 50 GB available space

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A Plague Tale Innocence Download or Installation Issue

Exit out of steam and restart the PC. Start the installation.

A Plague Tale Innocence.exe Missing or Exe File Not Working

Verify the integrity of game files.
Exit Steam and restart the PC

Also, add A Plague Tale Innocence exe file through Controlled folder access. If you have any other antivirus, make sure to add A Plague Tale Innocence to allow list and also try running the game as an administrator.

Type in Windows Defender in the windows search box to open Windows Security.

Click on Virus & threat protection

Virus and threat protection

On the next screen under Ransomware protection click on Manage ransomware protection.

Manage ransom protection

Under Controlled folder access, click on allow an app through Controlled folder access

Allow an app through controlled folder access

and then click on Add an Allowed app and select Browse all apps to add A Plague Tale Innocence exe.

Browse all aps

A Plague Tale: Innocence Ultrawide 21:9 Fix

The game will run on a 21:9 monitor with black borders

To fix Ultrawide 21:9 Hex Edit the Game and change all 39 8E E3 3F Hex Values with 8E E3 18 40 Hex Values (for 3440×1440; 26 B4 17 40 [instead of 8E E3 18 40] for 2560×1080; 9A 99 19 40 [instead of 8E E3 18 40] for 3840×1600).

Thanks, OnkelJupp for the fix, Source: wsgf community

Japanese Subtitles

The Japanese Subtitles will be available for A Plague Tale: Innocence on PC versions only.

Source: Focus Forum

Language Supported

Subtitles available for these languages: French, English, Italian, German, Spanish (Spain), Czech, Polish, Portuguese (Brazil). Russian, Simplified Chinese, and Spanish (South America).

Audio in the game: French, English, and German

No HDR in A Plague Tale Innocence

Unfortunately, there is no official announcement for HDR in this game

Error Could not allocate memory System out of memory /Out Of Memory A Plague Tale Innocence

Fix Virtual memory for Out of Memory Error.

  • Press Windows + R and type in Control Panel in the run box to open the control panel.
  • Select System and Security and then click on System.
  • Now click on Advanced System Settings on the left side.
  • On System Properties Window under the Advanced tab click on Settings 
  • On Performance Option Window under advanced click on Change
  • On Virtual Memory window, uncheck Automatically manage paging file size for all drives.
  • From the list, select the drive on which Windows 10 is installed. (C: in most cases is already selected) click to select the Custom size radio button. Now type the minimum and maximum size of the Pagefile in megabytes (MB) according to the physical memory present in your computer.

Now how to calculate Windows 10 Virtual Memory: Initial size is one and a half (1.5) x the amount of total system memory. Maximum size is three (3) x the initial size. So, in this system we have 8 GB (1 GB = 1,024 MB x 8 = 8192 MB) of memory. The initial size would be 1.5 x 8192 = 12288 MB and the maximum size would be 3 x 12288= 36864 MB.

Now click on Set and restart your PC and launch A Plague Tale Innocence.

Loading or Launching Issue A Plague Tale Innocence

Verify integrity of game files

Steps to repair the game in Steam.

  • Launch Steam
  • From the Library section, right-click on A Plague Tale Innocence game and click on Properties from the menu.
  • Select the Local files tab and click on the Verify integrity of game files…

Run the game as an administrator

Add A Plague Tale Innocence exe file through Controlled folder access.

Type in Windows Defender in the windows search box to open Windows Security.

Click on Virus & threat protection

On the next screen under Ransomware protection click on Manage ransomware protection.

Under Controlled folder access, click on allow an app through Controlled folder access

and then click on Add an Allowed app and select Browse all apps to add A Plague Tale Innocence exe.

Low FPS A Plague Tale Innocence/Locked at 60 FPS

Close all the background apps running.

Turn off V-sync and G-sync.

You can also try the following workarounds:

Step 1

  • Open Nvidia Control Panel by making a right click on the desktop
  • Select Manage 3D Settings and select A Plague Tale Innocence from the Program Settings and set the Power Management to Prefer Maximum Power

AMD users

  • Open Radeon Settings. Make a right click on an empty space on the desktop and select AMD Radeon Settings from the menu.
  • Select System 
  • Select Switchable Graphics, under Switchable Graphics, select the game (if it is not in the list you can add it by using the Browse option and select the .exe-file of the game) Select High Performance for the game from the drop down option.
  • Click Apply
  • Close Radeon Settings and launch the game.

Step 2

  • Type Graphics Settings in the Windows search box and open Graphics Settings.
    Classic App should be selected by default. Click on Browse and select the .exe file of A Plague Tale Innocence game.
  • Now click on Options after it has been added and Select High Performance option when it prompts the new window and click on Save.
  • Now go to the installation directory and launch the .exe file of A Plague Tale Innocence as an administrator. Avoid using the desktop shortcut.

Game Does Not Save A Plague Tale Innocence

Add A Plague Tale Innocence exe file through Controlled folder access.

Type in Windows Defender in the windows search box to open Windows Security.

Click on Virus & threat protection

On the next screen under Ransomware protection click on Manage ransomware protection.

Under Controlled folder access, click on allow an app through Controlled folder access

and then click on Add an Allowed app and select Browse all apps to add A Plague Tale Innocence exe.

Unable to Launch A Plague Tale Innocence AMD & Nvidia Users

  • Launch NVIDIA control panel
  • Go to Manage 3D settings  and then Program Settings
  • Add A Plague Tale Innocence from the list and select High-performance NVIDIA processor from the drop-down box  and hit Apply

AMD users

  • Open Radeon Settings. Make a right click on an empty space on the desktop and select AMD Radeon Settings from the menu.
  • Select System 
  • Select Switchable Graphics, under Switchable Graphics, select the game (if it is not in the list you can add it by using the Browse option and select the .exe-file of the game) Select High Performance for the game from the drop down option.
  • Click Apply
  • Close Radeon Settings and launch the game.

Also, try opening the game as an administrator.

Game Does Not Start or Crash on Windows 7 A Plague Tale Innocence

Install Windows 7 sp1 platform update. Windows 7 Users use this link to update.

Install DirectX

Also, try running the game as an administrator.

Game Crashing on Startup or Crash to Desktop

Try these workarounds:

Step 1

  • Open Nvidia Control Panel by making a right click on the desktop
  • Select Manage 3D Settings and select A Plague Tale Innocence from the Program Settings and set the Power Management to Prefer Maximum Power

AMD users

  • Open Radeon Settings. Make a right click on an empty space on the desktop and select AMD Radeon Settings from the menu.
  • Select System 
  • Select Switchable Graphics, under Switchable Graphics, select the game (if it is not in the list you can add it by using the Browse option and select the .exe-file of the game) Select High Performance for the game from the drop down option.
  • Click Apply
  • Close Radeon Settings and launch the game.

Step 2

  • Type Graphics Settings in the Windows search box and open Graphics Settings.
    Classic App should be selected by default. Click on Browse and select the .exe file of A Plague Tale Innocence game.
  • Now click on Options after it has been added and Select High Performance option when it prompts the new window and click on Save.
  • Now go to the installation directory and launch the .exe file of A Plague Tale Innocence as an administrator. Avoid using the desktop shortcut.

Step 3

Make a right click on A Plague Tale Innocence exe and click on properties and run game in Windows Compatibility Mode.

Fix Audio Issue A Plague Tale Innocence

Make sure Windows sound is not on mute. Make a right click on the speaker icon on the bottom right of your screen and click on Sounds and go to Playback tab and disable all the sound devices except the internal speaker or the speaker which you want to use.

Also, try changing the audio from surround sound to stereo.

If you face low sound or any issue with the audio, make sure to update audio driver and run Troubleshoot Sound problems by making a right click on Windows speaker icon.

Fix Black Screen Issue A Plague Tale Innocence

Use ALT + ENTER key on the keyboard to go to Windows mode in case you can hear the sound in the background. If not fixed, Verify or Repair A Plague Tale Innocence in Steam, in case issue is not resolved, uninstall and reinstall the game.

Also, try running the game in Windowed mode

Fix Bluescreen Error with A Plague Tale Innocence

Please visit this link to fix bluescreen or BSOD error.

Fix High CPU Usage with A Plague Tale Innocence

Please visit this link to fix High CPU Usage with A Plague Tale Innocence.

Fix High Disk Usage with A Plague Tale Innocence

Please visit this link to fix High disk Usage with A Plague Tale Innocence.

Update Graphics Drivers to Play A Plague Tale Innocence

Visit your system manufacturer’s website to update system BIOS, audio driver and all the necessary driver especially the graphics card driver.

NVIDIA Users: GeForce Experience can be used to check and update the drivers automatically, visit the below link to auto update or update it manually.

Update Nvidia card 

AMD Users: Visit the below link to autodetect or manually select your driver.

Update AMD card 

After updating the drivers restart your computer and launch A Plague Tale Innocence.

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Fix A Plague Tale Innocence Executable has  Stopped Working/Steps to Verify or Repair A Plague Tale Innocence in Steam

In case, the game won’t launch or you receive the error “A Plague Tale Innocence has stopped working” try repairing the game files in steam.

Steps to repair the game in Steam.

  • Launch Steam
  • From the Library section, right-click on A Plague Tale Innocence game and click on Properties from the menu.
  • Select the Local files tab and click on the Verify integrity of game files…

Steam will verify the game’s files and download again any missing or corrupted files.

Run Steam and A Plague Tale Innocence game as an Administrator

Right-click A Plague Tale Innocence desktop shortcut.

If you don’t have one, look for the yourgamename.exe file in the executable file in the INSTALLATION DIRECTORY

Select Properties, click on the Compatibility tab and check the box at the bottom under settings where it says Run this Program as an administrator and Click Apply and OK.

Add Exception to Antivirus and Firewall

In case you are facing A Plague Tale Innocence loading, launching issue then it might be antivirus or firewall which does not allow the game to load because it recognizes game files as potentially harmful and blocks it from running. Add exceptions for A Plague Tale Innocence Call your Antivirus company if you need help in adding an exception for A Plague Tale Innocence.

Most of the time Antivirus causes your game to crash or freeze so if you have multiple security running on the system then disable all the antivirus except one or try switching to another antivirus if one particular antivirus is causing the issue. Disable MSI Afterburner and Shadowplay.

Also disable/uninstall the some applications like VPN SOFTWARE (e.g. Hamachi), VoIP applications (e.g. Teamspeak, Ventrillo), Video chat services (e.g. Skype), Streaming applications (e.g. Xsplit), Peer-to-Peer software (e.g. uTorrent / BitTorrent), Virtualising software (e.g. Vmware) as these software may conflict with A Plague Tale Innocence.

Update Windows to Play A Plague Tale Innocence

Open Windows setting by pressing Windows + I key on the keyboard, then click on Update & Security, now click on Check for updates to update Windows

Windows 7 Users use this link to update.

Perform Clean Boot

Type in msconfig in Windows search box and click on System Configuration.

Click the Services tab and check the box to Hide all Microsoft Services, then click the Disable All button.

Now click on the Startup tab, then click on Open Task Manager.

Click each of the Startup programs in the list then click the Disable button. Disable all.

Close the Task Manager window.

Click OK on the System Configuration window to save your changes.

Restart the system and try launching the A Plague Tale Innocence game again.

Stop the Windows 10 Apps From Running in the Background

Open Windows 10 setting by pressing Windows + I key on the keyboard, then click on Privacy and then scroll down and select Background apps and disable all the apps which you do not need.

Fix Graphical Tearing

This occurs mainly because of the game running at a higher refresh rate than your monitor can handle.

You might know that disabling v-sync can reduce graphical tearing, but still, you are facing tearing while playing A Plague Tale Innocence game then toggling v-sync to on in your game settings might fix it.

Fix Micro Stuttering

Micro stuttering (shudders and jolts while moving) happens when the game is not optimized properly, particularly when it’s played under multiple Direct X versions.

Disable latest Direct X version and restart your game. In case you are doing this please keep an eye on the patch notes for the A Plague Tale Innocence game to know when it is fine to re-enable it. Micro stuttering can sometimes be a driver issue, it may be driver conflicting or maybe the latest driver not working well with A Plague Tale Innocence game. In this case, you might need to wait for the new driver to fix it.

Fix Rainbow or Green Artifacting

In this case, a large number of pixels on the screen changes colors, it may be green, pink or like a rainbow. The game may be running on the background but you only see green or rainbow artifact.

It may be the bad graphics card, overheating or some hardware issue with the card.

Check if the fan is working and reseat the graphics card if its a CRU(Customer Replaceable Unit) component.

Uninstall and Reinstall A Plague Tale Innocence

If somehow game files have gone corrupt then uninstalling and reinstalling A Plague Tale Innocence may fix the issue.

Conclusion

I hope this article helped you to Fix Crashing, Launching, Freezing, Low FPS, and Graphics Issue with A Plague Tale Innocence game on PC.

 
 
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